As you will already be aware, GW along with the rest of the country, is on lockdown on government request. This does not mean we have stopped working for you! Our key personnel have the ability to work remotely. This means:

· We will be notified if you contact the office by telephone and we will contact you back within 24 hours (during the working week)

· We will be able to respond to emails sent to

· We will distribute your payments as normal

· We will continue negotiations and respond to creditor contact

· We will continue to send you electronic updates and correspondence regarding your Debt Management Programme


· There may be a delay in sending you postal updates

· Creditors whom only accept cheque payment may suffer delay if Royal Mail suspends services

· We may not be able to guarantee each call is recorded

If you are worried about the health of yourself or family we recommend you visit:

If you are worried about your Debt Management Programme payments or any of your priority bills such as a mortgage or rent please make contact with us.

We can share the information provided by the Government updates on payment holidays and assess what is best for you and your household when it comes to income or expenditure changes. GW recognises this is a worrying time for all and wishes all a safe journey through this uncertain period. You may contact us on 01614769500 or